Author: Elizabeth Harrin

Elizabeth Harrin is a Fellow of the Association for Project Management in the UK. She holds degrees from the University of York and Roehampton University, and several project management certifications including APM PMQ. She first took her PRINCE2 Practitioner exam in 2004 and has worked extensively in project delivery for over 20 years. Elizabeth is also the founder of the Project Management Rebels community, a mentoring group for professionals. She's written several books for project managers including Managing Multiple Projects.
Customer-Centric Project Management

The unbreakable bond: How outstanding service = brand loyalty

One irrefutable reality stands out in the fast-paced world of business, where competition is tough and consumer expectations continue to evolve: outstanding service is the cornerstone that holds the customer/brand connection together. It’s true: what you know to be the case from your own interactions with brands is borne out by research. And unsurprisingly, excellent…

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What is ROM and how to calculate it (with example)

What is a ROM estimate? A rough order of magnitude estimate is used to give you a very high level view of potential project costs. Ideally, you’d be able to provide a definitive estimate, carefully created from loads of input from subject matter experts and plenty of research on past projects and their budgets. But…

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The Ultimate Guide to Getting People to Take Responsibility At Work

If you find yourself chasing your team all the time, you need to read the ultimate guide to getting people to take responsibility at work. Find out why your team aren’t taking responsibility for their own tasks and learn how to help them step up. These tips will help you develop your team and set everyone up for success.