Stakeholders

Learn how to engage people on projects and manage stakeholder relationships at work. Get things done, even when your colleagues have different priorities!

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6 Barriers to customer centricity

This is an edited extract from Customer-Centric Project Management by Elizabeth Harrin and Phil Peplow (Gower/Routledge, 2012). It would be great to think that project-based organizations and PMOs would jump at the opportunity to improve stakeholder engagement and project communication by demonstrating customer centricity (not sure what that is in the context of project management?…

People around a white board
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How to Manage Expectations on Your Projects

This is a guest article by Grace Windsor from BrightWork. Have you ever delivered a project on time and within budget only to discover that your client is unhappy with the final result? This often stems from mismatched expectations, and is quite unpleasant for both parties. I still remember feeling deflated and frustrated following a…