Stakeholders

Learn how to engage people on projects and manage stakeholder relationships at work. Get things done, even when your colleagues have different priorities!

6 Barriers to customer centricity

6 Barriers to customer centricity

This is an edited extract from Customer-Centric Project Management by Elizabeth Harrin and Phil Peplow (Gower/Routledge, 2012). It would be great to think that project-based organizations and PMOs would jump at the opportunity to improve stakeholder engagement and project communication by demonstrating customer centricity (not sure what that is in the context of project management?…

Engaging Stakeholders with Gamification [video]

Engaging Stakeholders with Gamification [video]

In this video Elizabeth Harrin discusses how merging engagement and gamification creates engagification, a methodology to help people take action on projects. Watch the video to listen (about 30 minutes). If you prefer to read, there are closed captions in the video or there’s also a transcript underneath the video. Transcript Hello, everybody. My name…