How being customer-centric improves IT and project success

ByElizabeth Harrin Last updated: Stakeholders

The video of me at Øredev speaking about how customer centricity improves success is available online on the conference website. It’s a presentation about the case study in the book I co-wrote with Phil Peplow last year, Customer Centric Project Management, but it also includes an updated project case study and some material that didn’t appear in the book.

How being customer-centric improves IT success from Øredev Conference on Vimeo.

The video is about 40 minutes long.

Elizabeth Harrin wearing a pink scarf

Project manager, author, mentor

Elizabeth Harrin is a Fellow of the Association for Project Management in the UK. She holds degrees from the University of York and Roehampton University, and several project management certifications including APM PMQ. She first took her PRINCE2 Practitioner exam in 2004 and has worked extensively in project delivery for over 20 years.
Elizabeth is also the founder of the Project Management Rebels community, a mentoring group for professionals. She's written several books for project managers including Managing Multiple Projects.