How being customer-centric improves IT and project success

The video of me at Øredev speaking about how customer centricity improves success is available online on the conference website. It’s a presentation about the case study in the book I co-wrote with Phil Peplow last year, Customer Centric Project Management, but it also includes an updated project case study and some material that didn’t appear in the book.

How being customer-centric improves IT success from Øredev Conference on Vimeo.

The video is about 40 minutes long.

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